This product is shipped from our US Amazon warehouse, and the estimated arrival time is 1-15 days. If the warehouse is out of stock, we will contact you and refund your order. This product enjoys 30 days of no-reason return!

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Is raw freeze-dried food safe for my pet?

Absolutely. Each and every Vital Essentials product is made in our very own facility located in Wisconsin. Our manufacturing facility proudly carries the Global Food Safety Initiative FSC22000 Certification and is EU and Gluten-Free certified.

Why should I wash my hands after handling raw freeze dried food?

The FDA recommends washing your hands after handing any raw food, including freeze-dried pet foods.

Is it normal for raw freeze dried food to have an aroma?

Yes! Since our foods are made with high levels of meat, you can expect the food to have a meaty aroma. Some proteins have a more noticeable aroma than others.

What if my pet has tummy issues after eating raw freeze dried food?

Any change in diet comes with a chance of digestive upset. This is why we recommend a slow transition over the course of 5-7 days when changing your pet's food! This helps give your dog or cat plenty of time to adjust to his or her new diet.

What if my pet doesn't like his new food or treat?

We're confident that your pet will LOVE Vital Essentials, but all animals have preferences! If the first product you try isn't a hit with your dog or cat, we offer a wide variety of proteins and textures that we're sure will be a great fit.

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